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Received a Faulty Item?

We are so sorry to hear you have received a faulty item! Please send us the following info:

  • Your Order Number
  • Item Name
  • Photos or video that clearly shows:
    1. Product fault as clearly as possible
    2. Full-length photo of the item
    3. Description of the issue

There is no need to send your faulty item back to us if you are abroad as it it could delay the resolution time.

If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.

Need more help? Send a message!