Terms & Conditions

UNILITE LIMITED – TERMS OF TRADING

The following terms govern any contract between the Company and the Customer for the supply of Products by the Company to the Customer.

1. Definitions and interpretation
1. 1.1. The definitions in this clause have the following meaning in these Terms of Trading (“Terms”):

“Company” means Unilite Limited a company registered in England and Wales with company number: 02028529 having its registered office at Aspen Building, Apex Way, Hailsham, England, BN27 3WA;

“Contract” means any contract made between the Company and the Customer for the sale of the Products, as defined in clause 2.6;

“Customer” means you, the person who wishes to purchase the Products, as identified in the Order;

“Hazardous or Dangerous Products” means hazardous or dangerous products (as defined in the Hazardous or Dangerous Goods Legislation) that the Company agrees to sell to the Customer, as identified in the Order Confirmation;

“Hazardous or Dangerous Goods Legislation” means all legislation applicable in relation to the sale, transport, use, packaging and storage of hazardous or dangerous goods, including but not limited to the Carriage of Dangerous Goods Use of Transportable Pressure Equipment Regulations 2009, ADR 2017 (relating to the international transport of dangerous goods) where applicable, the Control of Major Accident Hazards (COMAH) Regulations 2015, International Maritime Dangerous Goods Code, International Air Transport Association International Dangerous Goods Regulations, Battery and Accumulator Regulations 2009, Waste Electrical and Electronic Equipment Regulations 2013, Offensive Weapons Act 2019 and Knives Act 1997 and all other applicable legislation and Health and Safety Executive guidance as update from time to time and applicable in the UK;

“Intellectual Property Rights” means all patents, copyrights, design rights, trade marks, service marks, trade secrets, know-how, database rights, rights in software, topography rights and other rights in the nature of intellectual property rights (whether registered or unregistered) and all applications for the same, anywhere in the world now or in the future;

“Listed Price” means the price of the Products as contained on the Site.

“Non-Hazardous or Dangerous Products” means tools (excluding tools considered dangerous under Hazardous or Dangerous Good Legislation), workwear, accessories and other non-hazardous products (being products that are not classified as Hazardous or Dangerous Products) that the Company agrees to sell to the Customer, as identified in the Order Confirmation;

“Order” means any order placed by the Customer through the Site for purchase of the Products, which is subject to these Terms;

“Order Confirmation” means the confirmation of the Order placed by the Customer and acceptance of such Order, sent by the Company by email or any other format, in accordance with these Terms;

“Price” means the price of the Products payable by the Customer to the Company, as defined by clause 4.1 of these Terms;

“Products” means either the Hazardous or Dangerous Products or Non-Hazardous or Non-Dangerous Products as identified in the Order Confirmation.

“Site” means the Company’s website: https://unilite.co.uk.

1.2. These Terms shall prevail over any other terms which are inconsistent (whether directly or indirectly) with Terms, and the Company supplies Products only on the basis that the Terms override any other terms referred to by the Customer.

1.3. The Company can be contacted by the Customer between the hours of 9.00am and 5.00pm, Monday – Friday (on working days, not public holidays or bank holidays), by telephoning the Company’s customer service team on 01527 584344 or by emailing sales@unilite.co.uk, or by writing to the Company at its registered office address (as detailed above), or such details as are updated and detailed on the Company’s website. The Company’s VAT number is GB301879406.

1.4. In the event of a conflict between the provisions contained within these Terms and those in the Order Confirmation. The provisions in the Order confirmation shall prevail.

2. Order for Products and Description

2.1. These Terms shall apply to the purchase of all Products made by the Customer through the Site.

2.2. These Terms may be varied from time to time by the Company. The Customer must check these Terms on each occasion they intend on ordering any Products from the Company to be aware of any changes to these Terms. These Terms were last updated on 22 January 2025.

2.3. When a Customer wishes to purchase the Products detailed on the Site, the Customer shall Order the Products subject to these Terms. It is the Customer’s responsibility to ensure that the correct Products have been selected as part of its Order.

2.4. No Order placed by the Customer shall be deemed to be accepted by the Company until the Company has issued an Order Confirmation.

2.5. The Company shall accept the Customer’s Order by confirming such acceptance through the Order Confirmation, which shall detail the key provisions of the Order. If the Company is unable to accept the Order for any reason, the Company will inform the Customer of such in writing and will not charge the Customer for the Products.

2.6. The Contract between the Company and the Customer shall comprise of these Terms and the provisions detailed in the Order Confirmation (“Contract”). No terms or conditions endorsed on, delivered with or contained in the Customer’s Order or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

2.7. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. Nothing in this clause shall exclude or limit the Company’s liability for fraudulent misrepresentation.

2.8. The Site is solely for the promotion of Products in mainland UK and Northern Ireland. The Company does not deliver to addresses outside mainland UK or Northern Ireland.

3. Products

3.1. The Company may vary or modify any specification or finish of the Products without prior notice to the Customer, providing always that such specification or finish will not affect the quality or use of the Products.

3.2. The quantity and description of the Products and its packaging shall be as set out in the Company’s documentation, and/or on the Site. All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained on the Site, are published for the sole purpose of giving an approximate idea of the Products described on it. They shall not form part of the Contract.

3.3. Where the Company agrees to provide Hazardous or Dangerous Products, the Company shall make available on the Site or provide to the Customer, all required safety and storage information. including labels in respect of age restrictions (in accordance with applicable Hazardous or Dangerous Goods Legislation) and the Customer agrees to adhere to such safety and storage information and guidance at its own cost.

3.4. The Company may require certain information from the Customer so that it can supply the Products to the Customer. If the Customer does not provide this information within a reasonable time of request or the information provided is incomplete, the Company may either end the Contract (see clause 14.4) or make an additional, reasonable charge. The Company will not be responsible for supplying the Products late or not supplying them at all, as a result of incomplete information.

4. Prices

4.1. The Price for the Products will be:
1. 4.1.1. the Price as stated in the Order Confirmation of the Company; or
2. 4.1.2. if no Price is stated on the Order Confirmation then the Price will be the Price for the Products as stated on the Listed Price (as updated form time to time by the Company).

4.2. All Prices are inclusive of VAT, or any other taxes or charges not specifically quoted by the Company. If the rate of VAT changes between the Order date and the date the Company supply the Product, the Company will adjust the rate of VAT that the Customer pays, unless the Customer has already paid in full before the change in the rate of VAT takes effect.

5. Delivery and Performance

5.1. The charges for delivery (including special timed deliveries) of the Products will be itemised on the invoice separately.

5.2. The Company will deliver the Products as soon as reasonably possible and, in any event, usually within 7 days after the Order Confirmation has been provided. Delivery information is made available to the Customer.

5.3. If the provision of the Products is delayed by an event outside the Company’s control, then the Company will contact the Customer and notify them of such and will take steps to minimise any such delay. In such case, the Company will not be liable to the Customer for such delay.

5.4. In the event of a substantial delay in delivery (being later than 30 days or such other time period agreed between the Company and the Customer), the Customer shall be entitled to cancel the Contract and receive a full refund for Products. If the Products have been dispatched or delivered to the Customer, the Customer must either post them back to the Company or (if they are not suitable for posting) allow the Company to collect them from the Customer. The Company will pay the costs of postage or collection.

5.5. The Company shall deliver the Products in the manner stipulated in the Order Confirmation to the delivery location detailed in the Order Confirmation.

5.6. Where the Company is to deliver Hazardous or Dangerous Products it shall ensure that the necessary safety data sheet is delivered (or made available) with such Products and shall comply with all applicable laws and regulations relating to the sale of such Products, including Hazardous or Dangerous Goods Legislation.

5.7. The Company may deliver the Products by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment.

5.8. The quantity of any Order of Products as recorded by the Company on dispatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary.

5.9. The Company shall not be liable for any non-delivery of or delivery discrepancies unless the Customer gives written notice to the Company of the non-delivery within thirty (30) days of the date when the Products would in the ordinary course of events have been received. The Customer must provide evidence of any delivery discrepancies and must keep any damaged packaging or products for evidence where required.

6. Risk

6.1. The risk in the Products shall pass to the Customer at the time that the Products are delivered to the Customer. Where risk has passed to the Customer in accordance with this clause, in relation to Hazardous or Dangerous Products the Customer shall ensure that it complies with the Hazardous or Dangerous Goods Legislation, together with any other applicable laws, regulations or guidance in relation to any Products, together with any policies or instructions of the Company as updated from time to time.

7. Payment

7.1. Customers will be required to make payment upon submitting an Order for the Products. Time for payment shall be of the essence and the Company shall not be required to comply with an Order where such payment is not received.

7.2. No payment shall be deemed to have been received until the Company has received full and cleared funds.

7.3. The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise.

7.4. All payments by the Customer shall be payable in the currency specified by the Company on the Listed Price.

8. Title and Storage

Title in the Products supplied by the Company shall transfer to the Customer upon completed delivery.

8.1. Where the Products are Hazardous or Dangerous Products the Customer shall:

8.1.1. ensure it has the correct safety data sheet and store the applicable safety data sheet with the Hazardous or Dangerous Products; and
8.1.2. comply with all safety, packaging and storage obligations communicated to the Customer by the Company from time to time or otherwise required under the Hazardous or Dangerous Goods Legislation.

9. Warranty and Liability

9.1. The Company warrants that (subject to the other provisions of these Terms) on delivery, the Products shall:

9.1.1. be of satisfactory quality within the meaning of the Consumer Rights Act 2015 (or any superseding legislation); and
9.1.2. be reasonably fit for any particular purpose for which the Products are being bought (as made known to the Company either expressly or by implication).

9.2. Provided that the Customer has properly stored and maintained the Products in accordance with any instructions given by the Company or as required under the Hazardous or Dangerous Goods Legislation (as applicable), the Company’s obligations under Clause 9.1 above shall be discharged, by the Company replacing, or crediting or refunding without charge, any Products of its manufacture which have become faulty by reason of defective materials or workmanship within the period from the date of delivery of the Products by the Company to the Customer, as confirmed by the Company at the time of purchase (“Warranty Period”). If the Company so requests, the Customer shall, at the Company’s expense, return the faulty Products or the part of such Products that are faulty to the Company (as notified by the Company), prior to such replacement.

9.3. In relation to Products not manufactured by the Company, providing that the Customer has paid in full for the Products and has properly stored and maintained the Products in accordance with any instructions given by the Company and has allowed full access to the Products for inspection and testing, the Company shall pass down to the Customer, any manufacturer guarantee it receives in relation to the Products.

9.4. The Company has a technical file containing all required test certificates and quality control reports in respect of the Products. The Company may provide (appropriately redacted) declarations of conformity to the Customer and any (appropriately redacted) reports that are required to be communicated for health and safety purposes. However, this obligation does not, for the avoidance of doubt, extend to revealing the full technical file of the Products.

9.5. The Company shall not be liable for a breach of the warranties in Clause 9.1 if:

9.5.1. the defects arise as a result of a battery leak; or
9.5.2. the defects arise as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;
9.5.3. the Customer makes any further use of such Products after giving such notice; or
9.5.4. the defect arises because the Customer failed to follow the Company’s oral or written instructions as to the packaging, storage, installation, commissioning, use or maintenance of the Products or (if there are none) good trade practice (including but not limited to using incorrect charger); or
9.5.5. the Customer alters or repairs or otherwise modifies such Products without the written consent of the Company.

9.6. The Company is responsible for the loss or damage the Customer suffers that is a foreseeable result of the Company breaking the Contract or failing to use reasonable care and skill, but the Company is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both parties knew it might happen. Subject to the other provisions of these Terms, the Company shall not be liable for business losses and, accordingly, the Company will have no liability to the Customer for any loss of profits, loss of business or business interruption or any delay in the delivery of the Products which is out of the Company’s control.

9.7. Nothing in these Terms excludes or limits the liability of either party:

9.7.1. for death or personal injury caused by that party’s negligence; or
9.7.2. for any matter which it would be illegal for the parties to exclude or attempt to exclude its liability; or
9.7.3. for fraud or fraudulent misrepresentation.

10. Data Protection

10.1. The Company will only process the Customer’s personal data in accordance with its privacy policy a copy of which is at https://unilite.co.uk/privacy-policy/.

11. General advice and Information

11.1. Before using Products the Customer should read the accompanying manual for any instructions for use or maintenance guidance.

11.2. The Company advises the following in relation to use of Products that include batteries:
1. 11.2.1. Use of high quality alkaline batteries are included in Products which are disposable. For Products that require the Customer to provide the batteries, the Company advises against using zinc-carbon batteries, which are more prone to leaking.
2. 11.2.2. The Company advises against the Customer mixing different brands, or old and new batteries in its Products.
3. 11.2.3. Battery life is affected by different battery brands, ambient temperatures and lightening modes.
4. 11.2.4. Where the Customer is not using Products for long period of time (3 weeks or more), the Customer should remove batteries to prevent battery leakage and battery depletion.
5. 11.2.5. To keep the battery in good condition, the Customer shall charge and discharge the Product every 3-6 months.
6. 11.2.6. Battery leakage is a white or pale grey residue, sometimes dry or wet and can be caused by repetitive temperature changes, leaving batteries inside an unused product for a period of time, where a product has been left turned down or if the batteries have been left for a long time.
7. 11.2.7. The Company is not the manufacturer of the disposable batteries that come with the Products (where applicable) and therefore will not be liable for battery leaks.

11.3. Products should not be used in extreme cold or hot environments.

11.4. Where Products includes lenses, the Customer shall take care to ensure the lenses do not encounter hard/sharp objects. Lens will affect the light output.

11.5. Where Products are rechargeable, the Customer shall ensure that the correct charger (the charger provided with the Product) is used, any other charger WILL damage the Products due to differing voltages. Where different chargers are used, any warranty provided is void.

11.6. The Customer shall ensure that it handles Products (and in particular, Hazardous or Dangerous Products) in safe working environments.

11.7. The Customer shall notify the Company promptly if it has any concerns in relation to the quality, sustainability and health and safety of the Products.

12. Warranty Returns

12.1. Prior to any Products being replaced or returned to the Company, where a warranty claim is to be made, the Customer must contact the Company’s returns team and send a completed returns form to support@unilite.co.uk.

12.2. Where the Company determines that a Product that is within its appliable Warranty Period that has been returned is faulty, the Company will dispose of the Product and an agreement will be made as to whether a replacement will be provided, or credit will be provided.

12.3. The Customer must test the Product before returning the Product. If no fault is found by the Company once a Product has been returned, the Company reserves the right to charge a fee to the Customer to return the Product to the Customer as notified to the Customer by the Company from time to time.

12.4. The Customer can also return electrical Products to the Company, for the Company to recycle at no charge to the Customer. The Customer can find more information at https://unilite.co.uk/weee/.

13. Intellectual Property Rights

13.1. The Customer acknowledges that the Company owns, or has licensed to it, all Intellectual Property Rights in and to the Products, including but not limited to the designs, drawings, pictures, technical briefs, know-how and descriptions for the Products, the safety data sheets and the trade marks in connection with the Products.

13.2. The Customer shall not remove, tamper, hide, conceal, deface, change and/or modify any of the:

13.2.1. packaging or labelling provided with or contained on the Products;
13.2.2. markings on the Products that may exist, including (but not limited to) any trade marks or other logos or markings on the packaging of the Products;
13.2.3. the Products themselves; or
13.2.4. any ancillary documentation provided (including but not limited to the safety data sheet).

13.3. The Customer shall not attempt to copy, modify, reproduce the Products not shall the attempt to de-compile, reverse compile, disassemble or reverse engineer the Products.

14. Cancellation

14.1. The Customer can end the Contract on notice where:
1. 14.1.1. Subject to clause 14.2, the Customer changes their mind, within 14 days;
2. 14.1.2. The Products are faulty or mis-described;
3. 14.1.3. The Company has notified the Customer of a change to the Products, the delivery of the Products will be significantly delayed, the supply of the Products has been suspended or the Company has acted in a manner which has resulted in the Customer having a legal right to cancel the Contract.

14.2. The Customer shall not have a right to cancel the Contract in accordance with clause 14.1.1, in respect of Products that are sealed for health protection or hygiene purposes once these have been unsealed following receipt or where Products become mixed inseparably with other items after their delivery.

14.3. The Customer shall be entitled to cancel the Contract before it is complete (and the Products delivered), but may be required to pay the Company compensation in such instance. Such compensation will be deducted from any refund due to the Customer.

14.4. The Company shall be entitled to end the Contract at any time on notice where the Customer has failed to provide the Company with information it requires or do not allow the company to deliver the Products. In such case, the Company will refund any monies paid in advance, less any reasonable compensation in respect of the net costs the company incurred as a result of the cancellation of the Contract.

14.5. The Customer may end the Contract by email to sales@unilite.co.uk, telephone to 01527 584344, or by writing to the Company at its registered office address (as detailed above), or such details as are updated and detailed on the Company’s website.

14.6. Where the Customer cancels the Contract following dispatch of the Products, the Customer must return the Products to the Company once received.

14.7. The Company will pay the costs of returning (or collecting) the Products, upon cancellation by the Customer where:
1. 14.7.1. the Product is faulty or misdescribed;
2. 14.7.2. the Customer has a legal right to do so;
3. 14.7.3. the Customer is terminating the Contract due to a change in the Products or these Terms;
4. 14.7.4. there is a delay in Delivery for reasons in the control of the Company.

14.8. In all other cases, including where the Customer changes their mind, the Customer shall pay the cost of the return of the Product.

15. General

15.1. Severance

Any provision of these Terms of the Contract which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of the Contract.

15.2. Assignment and other dealings
1. 15.2.1. The Company may, after giving written notice to the other party, assign, transfer, mortgage, charge, sub-contract, delegate, declare a trust over or otherwise deal in any manner (“Assignment”) with this Contract or any part of it to any person, firm or company.
2. 15.2.2. The Customer may object to the Assignment by providing notice to the Company and elect to cancel this Contract within 7 days of the Company notifying the Customer of such Assignment. In such case the Company will refund the Customer any payments made in advance for Products not provided.

15.3. Waiver

No waiver by the Company (whether express or implied) in enforcing any of its rights under this Contract shall prejudice its right to do so in the future.

15.4. Third party rights

The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of the terms of the Contract.

15.5. Governing Law and Jurisdiction

These Terms shall be governed by English Law (in relation to contractual or non-contractual matters) and the courts of England or Wales shall have exclusive jurisdiction (except if the Customer are a resident of Northern Ireland or Scotland, in such case the Customer may elect to bring proceedings in a court where it is are resident) in respect of any dispute or whatever nature arising out of or in connection with these Terms (in relation to contractual or non-contractual matters).

January 2025

CUSTOMER CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the Contract)

To Unilite Limited (company number: 02028529), Registered Office at Aspen Building, Apex Way, Hailsham, England, BN27 3WA, email sales@unilite.co.uk or by phone to 01527 584344:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate