Unilite Knowledge Base

What is Unilite’s Returns Policy

• Products must be returned within 28 days of receiving your order.
• Products must be in their original packaging with all manuals, stickers, cables returned.
• Clothing returns & merchandise must not have been worn or used. 
• We only offer refunds onto the original payment method used to make the order.
• Exchanges are not part of our returns policy.
•  For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
• Orders placed separately cannot be returned as one. Combining orders will slow down the refund process.

What is ATEX

In atmospheres and workplaces where there is potential for explosions, you must be careful with the type of tools and flashlights you use. If you were to use a regular flashlight in these environments, it may have the potential to cause an explosion, putting yourself and others at great risk. In these hazardous zones you will need an ATEX, or intrinsically rated torch.

WHAT IS ATEX?

ATEX is an acronym for ATmospheres EXplosible, which is French for explosive atmosphere.

ATEX is the name given to laws for controlling explosive atmospheres, standards of equipment and the protective systems used in them, based on the requirements of two European directives.

The first is ATEX 13 Directive 1999/92/EC. This makes it a legal requirement to assess for an explosion risk and classify the area accordingly.

The second is ATEX Directive 94/9/EC. This makes it a legal requirement that once an area has been formally classified as potentially explosive, only mechanical and electrical equipment that has been formally certified can be used.

It is important to indicate areas that are hazardous and the equipment that can be used in these zones. This can be done with the following symbols:

Common explosive atmospheres are caused by flammable gases, mists, vapours or combustible dusts. If there is enough of the substance mixed with air, then all it needs is a source of ignition to cause an explosion.

Under the ATEX directive there are three zonal classifications which refer to both the level of threat in that environment and the suitable equipment that you can use in it.

THE THREE ATEX/HAZARDOUS ZONES CLASSIFICATIONS ARE:

Unilites ATEX range to date, features only zone 0 products, providing the maximum level of protection against explosive gases, mist and vapours.

To view our current range of ATEX products, please visit: ATEX LIGHTS

For more details about the different ATEX zones, our equipment, or anything else, please feel free to contact us at support@unilite.co.uk

Unilite Warranty

Unilite products are manufactured to the highest standard and are free from defects at the time of manufacturing. On the rare occasion when a problem does arise Unilite provides a warranty of 1 year on all products.

Unilite provides a warranty for any faulty products whereby we will endeavor to repair or replace any items affected in this way.

The warranty does not however cover the following:
Ø Battery leaks
Ø Incorrect chargers being used
Ø Normal wear and tear
Ø Modifications or alterations
Ø Poor storage
Ø Poor Maintenance
Ø Damage due to accident or negligence
Ø Damage due to improper of product
Ø Abuse/theft/loss

If you would like to speak to someone about a faulty product, please email support@unilite.co.uk, or call 01527 584344

Replacement parts

Yes, we do hold spare parts for a lot of products. To find out whether we have the spare part you require, please email support@unilite.co.uk, or call 01527 584344. To help us solve your query as quickly as possible, please find the model number on the product. This is usually embossed onto the front, or side of the model. You may also email a picture of the product and part you require alongside your spare part request.

How to Clean LED Worklights

Cleaning and maintaining your Unilite product is important as it keeps it in peak working condition. With all of them coming in various shapes and sizes, there are some general cleaning tips that can be applied across the board.

Cleaning outside of your Unilite not only makes it look great but keeps it working efficiently.  To clean this part of your Unilite you will need the following equipment:

CLEANING THE OUTSIDE OF YOUR UNILITE LIGHT

• Alcohol cleaning pads
• Cotton wool buds
• Firm bristled brush
• Tissue/Kitchen roll

Start with wiping the outside of the unit with the alcohol pad. After this has been applied across the whole product, you can start to use your firm bristled brush to thoroughly clean and remove any outstanding dirt or grime. After this, wipe it dry with an anti-static cloth preferably or kitchen roll if that’s not available. For the lens it is best to avoid using the hard bristle brush as this may cause scratches. For this it is best to wipe it clean with an anti-static cloth or kitchen roll.

CLEANING THE INSIDE OF YOUR UNILITE LIGHT

To clean the inside of your Unilite you will need the following:

• Alcohol cleaning pads, or solution
• Cotton wool buds
• Soft bristled brush
• Tissue/Kitchen roll

When it comes to cleaning the inside of the unit you need to take greater care (if of course it can be opened). This is because they contain important battery contacts which must be kept safe.

Firstly, remove any batteries from the unit. Wipe the inside with alcohol cleaning solution or pads. You can then give a it a soft scrub with a cotton wool bud. When the clean is complete, leave any components and parts to dry for around 2 hours. After this, put the unit back together and you should be good to go. Complete this process every 6-12 months depending on how often you use it and you’ll get many happy years of use out of it.

Using a Unlite while recharging

We recommend you don’t use your Unilite when it is on charge. Some models will not permit this, but for those that do there is a chance it may damage the life of the battery and may cause a ‘Parasitic load’, altering the batteries full-charge detection.

Can I change my delivery address?

Sometimes you may now need to amend your delivery addresses, and certain couriers have an option that allows for this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order leaves our warehouses. If the option isn’t available on your tracking link, then the courier won’t have the ability to do this.

Unfortunately, the Unilite Team aren’t able to amend the delivery address of your order once it’s been placed, so please be aware of this before processing your order.

What if I’m not there to receive my package?

If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.
The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example so always check first to see if it has been left anywhere before contacting us.  

How long do I have for returns?

Our current advice on returns at the moment is 28 days up from 14 days. This is to help anyone who may not be able to leave their property due to self-isolating or illness. If it is not safe to do so after this period, please notify us before so we can access the best course of action. Please check and follow the restrictions set by your local government, which may reduce the operating systems and hours of your local drop-off points or classify returning items as non-essential travel.

Customs & Import Fees

As all orders are currently shipped from the UK, you may be subject to additional import fees upon delivery. Here are a few examples below of certain countries that may help you to understand what is meant. 

USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to Unilite, a shipping & handling fee will be deducted from your refund.

If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

How do I track my order?

Unilite account

Log into your account through the online store, check out the order status and if the order has been fulfilled, click onto the order information & you can find your tracking for your courier. If this isn’t present please contact the support@unilite.co.uk where this can be provided. 

Don’t have an account?

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.

You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

Please note, tracking can take around 24-48 hours to update after dispatch. This will also vary during Covid-19 as couriers take longer to update their system.

What is ANSI

To ensure Unilite products are suitable for the environments you want them for, they undergo rigorous controlled tests. These are conducted under strict ANSI FL1 standards. ANSI FL1 stands for the ‘American North Standards Institute’ and is an international testing standard. To gain this standard, flashlights are tested against 6 criteria. These are:

• Light Output

Light is shined into an integrating sphere for 30-120 seconds. The 30 seconds gives chance for the LED to get hot and let the battery voltage to drop, which will result in a lower output number.

• Runtime

This measures the amount of time of continuous runtime until the light drops to 10% of its original output.

• Peak Beam Intensity

This measures the light intensity in Lux at the brightest part of the beam. This is between 2m-30m away from the flashlight, depending on its type.

• Beam Distance

This is the maximum distance in metres at which the flashlight produces a light intensity of 0.25 lux.

• Water Resistance & Dust Protection

This is in relation to its IP Rating, which stands for Ingress Protection. This covers protection against water and dust particles. Within these tests the flashlights are exposed to various amounts of water sprayed in different quantities. This could be a small sprinkle, up to powerful water jets. The torch may even be plunged into a deep body of water with high pressure, to test if it is submersible or not. Against dust, it also undergoes a similarly rigorous amount of testing, being plunged into a dust chamber to test the torches integrity against fine dust particles and whether any of it will enter the unit and at what level it enters the torch.

• Impact Resistance

This is the height in metres that the light can be dropped onto concrete, without it cracking or breaking and still being able to function. It will typically be dropped from this height about 50 times, to simulate the maximum times any reasonable person could expect to drop their torch. The units are dropped with their batteries.

Although these tests are non-compulsory, they ensure a uniformity across the board and in line with other reputable manufacturers.